Last updated: 8 August 2026
These terms govern your use of Grip, an AI phone receptionist service operated by GRIP AI LTD (company number 17366923), a company registered in England and Wales, at 46 Woking Road, Poole, BH14 0BZ (“we”, “us”). By signing up you agree to them. If you don’t agree, don’t use the service. Questions: hello@gripai.co.uk.
Grip answers calls you can’t get to, takes the caller’s details and the job, and texts them to you. It always tells callers it is an AI. On the Pro+ plan, or with the calendar add-on, it can also book jobs into your connected calendar. Grip is a tool to help you handle calls; it does not replace your own judgement about the work you take on.
You must give accurate details and keep them up to date, keep your login secure, and use the service lawfully. You are responsible for what you set up (your prices, hours, services and how the assistant is configured) and for the calls handled under your account.
New accounts start with a 3-day free trial. Nothing is taken during the trial, and you can cancel before it ends without being charged. After the trial, your plan is billed monthly through our payment provider, Stripe. Each plan includes a monthly allowance of answered calls; calls beyond the allowance are charged at 50p each, and spam, wrong numbers and quick hang-ups don’t count. Prices are shown on our pricing page. You can change plan or cancel at any time from your dashboard; cancelling stops future charges and takes effect at the end of your current period.
Don’t use Grip for anything unlawful, to mislead callers, or in a way that infringes others’ rights or disrupts the service. We may suspend or close accounts that break these terms.
We work hard to keep Grip running, but we can’t guarantee it will be uninterrupted or error-free. Telephony, calendar and messaging depend on third parties and networks outside our control.
Grip is provided on a reasonable-efforts basis. To the extent the law allows, we are not liable for lost business, missed or mishandled calls, or indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.
You can close your account at any time from your dashboard. We may end or suspend your access if you break these terms or don’t pay. On closure we handle your data as set out in our Privacy Policy.
We may update these terms from time to time. If we make a material change we’ll let you know. The date at the top shows when they were last updated.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.